Banking Services Management Programs

Become a highly trained and confident financial services professional. Understand and apply specialised banking and regulatory skills with Danford College.

From senior sales consultant in a bank to regional executive of a financial services provider, Danford College’s tailored courses prepare you with the skills and leadership for your dream role in banking.

CERTIFICATE IV in Banking Services (FNS42015)

CRICOS CODE 089019J
COURSE DURATION38 weeks (include 8 weeks holiday)
COURSE FEES$7,000
COURSE DURATION600 hours
MATERIAL FEES$500

OCCUPATIONS

Senior Sales Consultant in branch or Customer Contact Centres (CCC), Lending Consultant.

DESCRIPTION

The Certificate IV in Banking Services prepares you for jobs requiring specialist understanding of financial products and services. The skills and knowledge developed prepares you for work in banking, customer contact centres, or retail financial services environments.

CORE UNITS

BSBCUS403 Implement customer service standards
BSBWHS201 Contribute to health and safety of Self and others
BSBWOR204 Use business technology
FNSINC401 Apply principles of professional practice to work in the financial services industry
FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

ELECTIVE UNITS

FNSSAM401 Sell financial products and services
FNSSAM402 Implement a sales plan
FNSCRD401 Assess credit applications
FNSASIC301 Establish client relationship and analyse needs
FNSASIC302 Develop, present and negotiate client solutions
BSBWOR501 Manage personal work priorities and professional development
BSBCUS401 Coordinate implementation of customer service strategies

DIPLOMA of Banking Services Management (FNS50915)

CRICOS CODE 086458K
COURSE DURATION38 weeks (include 6 weeks holiday)
COURSE FEES$8,000
COURSE DURATION640 hours
MATERIAL FEES$500

OCCUPATIONS

Team Leader (Contact Centre), Branch Manager, Contact Centre Manager, Small Business Banking Manager

DESCRIPTION

For more advanced roles in banking, this qualification helps you implement workplace information systems, manage people performance, and monitor and manage small business operations. In learning to apply the principles of professional practice to work in financial services, the Diploma helps you prepare for more senior roles in deposit-taking institutions including banking, customer contact centres, or retail financial services.

CORE UNITS

BSBINM401 Implement workplace information system
BSBMGT502 Manage people performance
BSBSMB405 Monitor and manage small business operations
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
FNSINC401 Apply principles of professional practice to work in the financial services industry

ELECTIVE UNITS

BSBSLS502 Lead and manage a sales team
FNSSAM503 Monitor market opportunities
FNSSAM501 Apply advanced selling techniques to selling of financial products and services
FNSBNK501 Manage banking and service strategy for small business customers
FNSBNK502 Manage services in a Business Transaction Centre
BSBINN502 Build and sustain an innovative work environment
FNSBNK402 Align banking products with the needs of small business customers

ADVANCED DIPLOMA of Banking Services Management (FNS60615)

CRICOS CODE 086464A
COURSE DURATION52 weeks (include 12 weeks holiday)
COURSE FEES$9,500
COURSE DURATION800 hours
MATERIAL FEES$500

OCCUPATIONS

Regional Executive, Senior Manager in the Contact Centre, Business Banking Managers / Account Executives.

DESCRIPTION

The Advanced Diploma of Banking Services Management is designed to elevate you to senior management or sales and service job roles within team and business environments. Learn to manage your team to deliver quality customer service, to apply leadership and guidance across your organisation, and manage innovation and continuous improvement.

CORE UNITS

BSBSMB409 Build and maintain relationships with small business stakeholders
FNSSAM601 Monitor performance in sales of financial products or services
FNSINC401 Apply principles of professional practice to work in the financial services industry
BSBCUS501 Manage quality customer service
BSBMGT605 Provide leadership across the organisation
BSBMGT502 Manage people performance
BSBMGT608 Manage innovation and continuous improvement
FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

ELECTIVE UNITS

FNSRSK601 Develop and implement risk mitigation plan
BSBMGT616 Develop and implement strategic plans
FNSORG501 Develop and manage a budget
FNSPRM605 Establish or review marketing, client services and supplier relationships
FNSORG602 Develop and manage financial systems
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
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