Bank Clerk, Senior sales consultant, Lending consultant, Lending officer, Team leader or Supervisor, Customer Contact Centre Service Consultantustomer Contact Centres (CCC), Lending Consultant.
This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.
|BSBCUS403||Implement customer service standards|
|FNSINC411||Conduct work according to professional practices in the financial services industry|
|FNSINC402||Develop and maintain in-depth knowledge of products and services used by an organisation or sector|
|FNSINC503||Apply principles of professional practice to work in the financial services industry|
|FNSRSK411||Apply risk management strategies to own work|
|FNSSAM401||Sell financial products and services|
|FNSCRD401||Assess credit applications|
|FNSBNK415||Provide mobile banking sales and service|
|BSBCUS401||Coordinate implementation of customer service strategies|
|BSBWOR501||Manage personal work priorities and professional development|
|FNSSAM402||Implement a sales plan|
|FNSBNK402||Align banking products with the needs of small business customers|