Banking Services Management Programs

Banking provides a wealth of employment opportunities from bank tellers to investment bankers.

Banks or financial services organisation employ various types of financial and customer service occupations. Office and administrative support occupations make up the largest portion of jobs in the industry, while management, business, and financial occupations also employ a significant number of employees in the banking industry.

CERTIFICATE IV in Banking Services (FNS42020)

CRICOS CODE 103047F
COURSE DURATION38 weeks (include 8 weeks holiday)
COURSE FEES$7,500
COURSE DURATION600 hours
MATERIAL FEES$N/A

OCCUPATIONS

Bank Clerk, Senior sales consultant, Lending consultant, Lending officer, Team leader or Supervisor, Customer Contact Centre Service Consultantustomer Contact Centres (CCC), Lending Consultant.

DESCRIPTION

This qualification is designed to reflect job roles requiring specialist understanding of financial products and services working in banking, customer contact centre or retail financial services environments. Individuals in these roles apply specialist knowledge and skills to work autonomously and exercise judgement in completing routine and non-routine activities. The qualification allows for specialisation in sales and marketing, lending and mobile banking.

CORE UNITS

BSBCUS403 Implement customer service standards
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
FNSINC503 Apply principles of professional practice to work in the financial services industry
FNSRSK411 Apply risk management strategies to own work

ELECTIVE UNITS

FNSSAM401 Sell financial products and services
FNSCRD401 Assess credit applications
FNSBNK415 Provide mobile banking sales and service
BSBCUS401 Coordinate implementation of customer service strategies
BSBWOR501 Manage personal work priorities and professional development
FNSSAM402 Implement a sales plan
FNSBNK402 Align banking products with the needs of small business customers

DIPLOMA of Banking Services Management (FNS50920)

CRICOS CODE 103048E
COURSE DURATION52 weeks (include 12 weeks holiday)
COURSE FEES$9,000
COURSE DURATION800 hours
MATERIAL FEES$N/A

OCCUPATIONS

Senior sales consultant, Lending consultant, Lending officer,Bank Clerk, Bank Officers, Credit Officer, Team leader or Supervisor, Customer Contact Centre Service Consultant

DESCRIPTION

This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions’ customer contact centres or retail and/or commercial financial services environments. Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources.

They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.

CORE UNITS

BSBINM401 Implement workplace information system
BSBMGT502 Manage people performan
BSBSMB420 Evaluate and develop small business operations
FNSCUS501 Develop and nurture relationships with clients, other professionals and third-party referrers
FNSINC411 Conduct work according to professional practices in the financial services industry

ELECTIVE UNITS

BSBSLS502 Lead and manage a sales team
FNSSAM503 Monitor market opportunities
FNSSAM501 Apply advanced selling techniques to selling of financial products and services
FNSBNK502 Manage services in a Business Transaction Centre
BSBINN502 Build and sustain an innovative work environment
BSBMKG502 Establish and adjust the marketing mix
BSBSUS501 Develop workplace policy and procedures for sustainability

ADVANCED DIPLOMA of Banking Services Management (FNS60620)

CRICOS CODE 103049D
COURSE DURATION52 weeks (include 12 weeks holiday)
COURSE FEES$10,000
COURSE DURATION800 hours
MATERIAL FEES$N/A

OCCUPATIONS

Senior Sales Consultant, Lending Consultant, Lending Officer, Bank Administrators, Bank Senior Officers, Team Leader or Supervisor, Bank Managersves.

DESCRIPTION

This qualification is designed to flexibly reflect senior management and service job roles with team and business result responsibilities in banking or other deposit taking institutions, customer contact centres or retail financial services environments. At this level individuals are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues. They work across a broad range of technical or management functions with accountability for personal outputs and for team outcomes.

CORE UNITS

FNSCUS501 Develop and nurture relationships with clients, other professionals and third-party referrers
BSBMGT502 Manage people performance
BSBMGT605 Provide leadership across the organisation
BSBMGT608 Manage innovation and continuous improvement
BSBSMB409 Build and maintain relationships with small business stakeholders
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSSAM601 Monitor performance in sales of financial products or services
FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

ELECTIVE UNITS

BSBMGT616 Develop and implement strategic plans
FNSPRM605 Establish or review marketing, client services and supplier relationships
FNSORG602 Develop and manage financial systems
BSBLDR803 Develop and cultivate collaborative partnerships and relationships
BSBINN601 Lead and manage organisational change
BSBCOM603 Plan and establish compliance management systems




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