COVID-19 IMPORTANT INFORMATION

COVID-19 IMPORTANT INFORMATION

Last updated: 3:30pm, 27 March 2020

Danford College Response to COVID-19 and FAQ’s

 

This is the frequently updated source of information relating to Danford College response to COVID-19, including the various changes we are making to our service delivery. We are closely monitoring official advice from the Australian Government, State Governmentand the Department of Health. The situation is rapidly changing, and we are adapting as necessary, where possible. As such, please refer to this page regularly for updates.

Danford College understands this is a very challenging and uncertain time for all of us, particularly for those that are far from home and their love one. Please be assured that our priority is ensuring the health, safety and wellbeing of all the Danford community.

Note – We are being overwhelmed with student email enquiries, Facebook comments etc at present and would greatly appreciate please be with us we are doing our best to get back to you. We will endeavour to respond to all enquiries as soon as possible

We encourage anyone seeking further advice or information by phone to call the Australian Government Coronavirus Health Information Line on 1800 020 080.

There are currently no confirmed cases of COVID-19 at any Danford College campus.

In light of the need for staff and students to make plans, we are making the decision now, rather than waiting at a later stage to amend all continuing students term break from 30/03/2020 until 27/04/2020.

As of  24th March 2020, all Face-to-face classes will be suspended as per the Victorian Government recommendation and we will use this week to make plans for online learning and assessments in order to minimise the risk of COVID-19 spread until any further advice from the Victorian Government/Department of Education/Department of Health and Human Services.

We hope to commence our face-to-face classes from 27th April 2020 unless advised otherwise by the authorities. In such case, we will commence our classes through online learning and assessment via our Learning Management System (Canvas).

 

Continuing student

Your course will continue as normal (Only your term break will be moved forward)

 

Student finishing their course or have assessments due by 27 March 2020

Any students who have submission due this week including Original Submissions, 1st Re-Assessments and 2nd Re-Assessments can submit their work online via email.

Please submit your assignments using the following email (You may need to scan your hand-written Knowledge Questions) assessments@danford.edu.au

 

Student finishing their course or have assessments due from 30 March 2020 to 03 May 2020

From 30 March 2020, this cohort of students will be given the opportunity to submit all assessment through our online delivery portal via RTOManager and Canvas and all the training will be delivered using the same Learning Management System. You will be sent all the login details and instructions how to use the system in your email by Friday, 27 March 2020. Any further questions or queries regarding logins can be sent to assessments@danford.edu.au

Please be assured that all the Danford Team student operations, academic teams and the rest of the group remain fully operational (working remotely) and we are here to support you as best we can during this uncertain period.

 

For more information, please read our FAQs below prior to initiating a direct enquiry to the college.

Danford College’s top priority is the safety and wellbeing of our students, staff and community, and is taking all reasonable action to minimise the effect on students’ academic progress. We will continue to monitor the situation and keep students informed of any updates or changes.

 

Staying Informed

We recommend to follow the latest updates from the Department of Health below:

 

Current Status in Australia

If you would like a full breakdown of reported COVID-19 cases in Australia, please see current situation and case numbers from the Department of Health. You can also check out the Australian Government’s response to COVID-19 outbreak and their plan by clicking here.

 

How to Protect Yourself and Others

We can all help to slow the spread of COVID-19 in Australia.

Read about how to protect yourself and others for advice on good hygiene, self-isolation, and social distancing.

To help protect people most at risk, follow The Department of Health’s advice on public gatherings and visits to vulnerable groups.

 

Student Support Available

 Our Campus is still open, if you have any question or need any further assistance please call us on 03 9642 1667 or send us an email at admin@danford.edu.au.

 

Frequently Asked Questions (FAQs)

The Department of Health’s COVID-19 – Frequently asked questions information sheet is available here and we encourage all students to familiarise themselves with it.

 

 Please select an option below for a detailed set of related FAQs.

COVID-19 Information

What is COVID-19 (coronavirus)?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019. Since then the number of confirmed cases has grown exponentially.

Symptoms include fever, coughing, sore throat, fatigue, and shortness of breath.

If you have serious symptoms such as difficulty breathing, call 000 for urgent medical help.

Due to the speed and scale of transmission, on 11 March 2020, the World Health Organisation (WHO) declared COVID-19 a pandemic. However, WHO has continued to emphasise that it is a controllable pandemic; by implementing preventative measures, countries can work towards slowing or stemming a full outbreak.

Currently, Australia does not have widespread community transmission of COVID-19.  However, to help slow the spread, the Australian Government has implemented a number of initiatives including:

  • Restricting organised, non-essential gatherings of more than 100 people, noting this is not extended to schools, colleges and universities;
  • Requiring anyone arriving in Australia from overseas to self-isolate for 14 days; and
  • Encouraging social distancing.

Further measures will likely be announced in the coming days and weeks.

What should I do if I have symptoms?

  • Seek medical advice or call the Coronavirus Health Information Line (open 24 hours, 7 days a week) – 1800 020 080
  • Notify the college via email or phone call only
  • If you are advised to not attend the college for a specified period of time, please stay away from Danford College for that period
  • Consult with your Student Services team before returning to Danford College

 

What should I do if I am diagnosed with COVID-19?

  • Follow medical advice to recover from your infection a soon as possible
  • It is critical that you stay away from Danford College
  • Notify the college via email or phone call only
  • Once cleared, consult with your Student Services team before returning to Danford College


What if I have come in contact with someone who is diagnosed with COVID-19?

If a family or household member is diagnosed with COVID-19, or you have recently travelled to an area with significant known cases of COVID-19:

  • Seek medical advice or call the Coronavirus Health Information Line (open 24 hours, 7 days a week) – 1800 020 080
  • Notify the college via email or phone call only
  • You should self-isolate for 14 days
  • Consult with your student services team before returning to Danford College

 

I have travelled overseas recently. What should I do?

As of midnight on 15 March 2020, all people arriving in Australia from overseas must self-isolate for 14 days.

  • Notify the college via email or phone call only
  • Consult with your Student Services team before returning to Danford College

 


Who can I contact while we are on term break?

 



What will Danford College do if someone that has been at Danford College recently is diagnosed with COVID-19?

If Danford becomes aware that a student, trainer or employee that has been at one of its campuses in the last 14 days is diagnosed with COVID-19, we will:

  • Immediately notify all students, agents, trainers and employees via email
  • Immediately close all campuses in the relevant state for a quarantine period. The quarantine period will be determined with relevant health authorities and all students, agents, trainers and employees will be advised of same via email
  • Undertake a deep clean of the impacted campuses
  • Request the student, trainer or employee who has been diagnosed with COVID-19 to provide a list of anyone they have had contact with in the last 14 days at their campus, if requested to do so by health authorities.

 

What is going to happen with my Student Visa?

Danford College cannot give you advice on visa issues. You can contact your agent and a national email and hotline has also been set up by the Australian Government to answer questions from international students:

For further information Please also refer to the Department of Home Affairs factsheet available at https://immi.homeaffairs.gov.au/news-media/archive/article?itemId=355+%C2%A0.

 

I am on Student visa; can I take any courses online?

Under normal conditions,  Danford College do not offer any online delivery to students, however looking at current circumstances our regulatory (ASQA) has allowed  RTO’s to adopt flexible delivery methods i.e. online where possible this as an adaptive measure as part of Australia’s response to COVID-19  (Click here for more).

You are therefore able to continue your studies with Danford College via online delivery until this pandemic is over and we can resume normal on-campus face-to-face training. We appreciate your patience while we work through these challenging times and changes to our usual delivery that you are used to it.


If we go online delivery what resource and equipment will I need? Will I be required to have access to internet?

For Online delivery access you will need your own device to access our learning management system  learning materials and participate in learning activities.

In most cases, a suitably equipped laptop or notebook computer is the best option for all study activities. Other devices may be appropriate such as a tablet or smartphone.

You will be required to have access to internet as you will be logging to our learning management system for interactive learning and access to your material

You will receive a full instruction guide how to use the system and how to submit your assessments.

You will receive further communication with details about your login and how to register.

 

Who can I contact if I have technical issues while undertaking online study?

We will be using Microsoft teams to enhance your experience with online delivery, soon your trainer will add you to your group teams where you can communicate with your trainer more quickly and in a better way if you have any issues or concerns.

Also we will have dedicated email if you have issues accessing your learning materials online, please contact our Academic team by send an email at assessments@danford.edu.au

Also, our campus is not closed you can still call us on 03 96421667 Monday to Friday between 9 am to 5 pm..

 

Will there still be student support staff on campus?

Yes, campus is still open however, on-campus service will be limited.  The college will take necessary and relevant action to ensure that support is available to all students during the current period of time, and strongly encourage students if you are coming to college please call us beforehand so we know your reason of visit. From 27 April we will go as normal for students who decided to go face to face classes.

At the moment we would like to advise that there will be extended delays in responding to your enquiries and requests, and we thank you for your understanding in advance.


How can I get in touch with support if I have a question?

We strongly encourage you to utilise the information made available on this page as this has the most up-to-date and relevant details pertaining to the current situation.

If you still have a question, please call us on 03 96421667 or send us an email detail as above

in regards to students mental health, we are still proving online services with our Counselor rather than face to face, you can email admin@danford.edu.au  and they will happily organise you an appointment.

 

I need to talk with my teacher about an assessment, what do I do?

If you have already received your login details for Microsoft teams you can send message to your trainer, if you still waiting for the details please send an email at assessments@danford.edu.au  with any questions regarding your assessments and they will get back to you as soon as possible.



Can I still come to the campus to talk to someone?

Yes we are still open but as advised by Government authorities social distancing is very important in current circumstances, our preferred mode of communication is via email or phone  but if you have any urgent enquiries please contact please call us beforehand what time you will be coming so we can help you quick way possible.


Who can I talk to if I am worried about my family or friends?

Our Student Counselling Service will still be available to all our students. Instead of a face-to-face counselling session these can be either over the phone or video. you can email admin@danford.edu.au and they will happily organise you an appointment.

 

Delivery Methods

Please note as per our previous emails we are not going for online delivery till 27th April 2020 for most of the students. from 30 March 2020 only students who are finishing their course before 27th April or students who already had their term breaks as per our registered course will be provided online delivery.

However, after feedback from students and their concerns that online delivery will not have same quality as face to face classes. Danford College Management had decided to give students both option to choose, for further details please see below:

DANFORD COLLEGE OPENING AND CLOSING HOURS will be changed (9:00am to 5:00pm, Monday to Friday during outbreak)

Please note that Danford College will resume business as normal starting 27 April 2020, however the opening hours will be 9:00am to 5:00pm, Monday to Friday. The college and access to students will be limited in the Computer Lab and classroom (No more than 12 students per room at a time).

ONLINE Delivery (This option will only be available during the pandemic)

Please be aware that we will be running live streaming teaching sessions, facilitating discussions in a digital platform and providing assessment and receiving feedback. This is not communicating by emails or zoom training

Danford College has decided to implement online learning tools in order to deal with COVID-19 situation. We are implementing sophisticated online learning systems such as CANVAS, TURNITIN and RTO Manager in order to provide an enhanced learning opportunity for all our students.

To help you get the most out of these systems, we have also facilitated a dedicated student account through MS-Office that will provide you access to resources such as a free MS-Outlook email account, MS-Teams, and the whole suite of MS-Office products including MS-Excel, MS-Word, and MS-Sharepoint. It also gives you free access to OneDrive for your cloud storage needs

Further details about the online platforms will be send to all students soon.

FACE TO FACE OPTION

Please note that at present, Danford College has continued its operation as normal except than applying the online delivery to students who are finishing their course by 27 April or those who are not eligible for any more term breaks. We fully plan to resume normal face to face delivery starting the 27th of April 2020 unless advised by Australian Government not open or there is full lockdown in Australia. Until the pandemic is under control or contained a maximum of 12 students only will be allowed per class (12 students and 1 trainer).

OPTION TO STUDY VIA ONLINE DELIEVRY OR FACE TO FACE CLASSES REGISTRATION

Please register your interest whether you wish to opt for “ONLINE DELIEVRY” or “Face to face” in classroom at Danford College campus. Please send email at admin@danford.edu.au

 

 Will there be a reduction in fees if I choose to go online delivery instead of face-to-face?

At this point Danford College is not able to offer a reduction in course fees. Danford College is committed to delivering quality course content via online delivery. Note that we are implementing Canvas (Learning Management System), RTO Manager (Student Management System) and MS Office suite (Teams) not just ZOOM calling, as it was unplanned and as a result we had to invest into this as a temporary measure. We are not passing on these costs to students to provide this facility for the online delivery. We are doing our best to continue to assist all students given the circumstance so that you and all other students can finish your studies as per scheduled so that you do not breach your visa conditions.


Due to the COVID-19 epidemic, I’m having trouble finding work and paying my next Term fees by the due date. Can Danford College offer an alternative payment date?

Option 1: Yes. If you are a Pay-by-Term student, we are extending the due date and you are now able to pay your tuition fee for the upcoming term by Monday, 27 April 2020 without incurring any late payment fees.

Alternatively, you can switch to Pay-by-Month and pay your tuition fee in instalments, the first of which would be due on Monday, 6 April 2020. Please send us an email at finance@danford.edu.au latest by the end of business day Friday, 03 April 2020, so we can make necessary changes to your payment plan.

Option 2: Yes. If you are already on Pay-by-Month tuition fee instalment plan and your fees is due on 1st of April 2010

Alternatively, you can switch to Pay-by-weekly or Fortnightly  and this way you can pay your monthly tuition fee in further 2 or for 4  instalments, Please send us an email at finance@danford.edu.au latest by the end of business day Tuesday, 31 March 2020, so we can make necessary changes to your payment plan.

 

I have paid my tuition fee for next term; however, I think I will have financial difficulty due to COVID-19. Can I get my tuition fee back and pay this later?

Unfortunately, Danford College cannot offer this as an option. Please refer to our refund policy available at www.danford.edu.au


I cannot pay my tuition fees at all. What can I do?

If you are not able to pay your tuition fees, you may consider one of the following options:

Request to defer your studies to a future term –OR

Request to cancel your course

If you wish to defer or cancel your studies you are required to complete an Application to Defer or Suspend or cancel your enrolment (This form is available for download on our website: www.danford.edu.au  The college will review your deferral or cancel request and follow up with you.

 

If you choose to defer and after your deferral request is approved, Danford College will issue a new Confirmation of Enrolment (CoE) for the revised period of study. If you require additional time to complete your studies (beyond your student visa expiry date), you will need to apply for a new student visa. You will need your new CoE to apply for your new student visa. You should apply for a new visa around six weeks prior (possibly longer given the current circumstances) to your current visa expiring. We recommend that you check the Department of Home Affair’s website for further information on student visa at https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student-500

If you choose to cancel your enrolment after your request is approved, we will cancel your ecoe via PRISMS. If you need a release letter we will need an offer letter from new provider.

 

—-

3:00pm, 23 March 2020

 

IMPACT OF CORONAVIRUS OUTBREAK IN VICTORIA

The spread of the coronavirus disease is a public health emergency with economic and social ramifications around the world. While the impacts on businesses are being felt across Australia, the education sector is also facing the largest disruption.

So far, under the direction from the Department of Health and the Department of Education or until a positive case is confirmed at Danford College, the college has continued its operation as normal.

It is exceedingly unlikely, based on all that we know at this point, that this virus will be eradicated soon.

 

In light of the need for staff and students to make plans, we are making the decision now, rather than waiting at a later stage to amend all continuing students term break from 30/03/2020 until 27/04/2020.

As of tomorrow, 24th March 2020, all Face-to-face classes will be suspended as per the Victorian Government recommendation and we will use this week to make plans for online learning and assessments in order to minimise the risk of COVID-19 spread until any further advice from the Victorian Government/Department of Education/Department of Health and Human Services.

 

We hope to commence our face-to-face classes from 27th April, 2020 unless advised otherwise by the authorities. In such case, we will commence our classes through online learning and assessment via our Learning Management System.

Further details are below:

 

Continuing student

Your course will continue as normal (Only your term break will be moved forward)

 

Student finishing their course or have assessments due by 27 March 2020

Any students who have submission due this week including Original Submissions, 1st Re-Assessments and 2nd Re-Assessments can submit their work online via email.

Please submit your assignments using the following email (You may need to scan your hand-written Knowledge Questions) assessments@danford.edu.au

 

Student finishing their course or have assessments due from 30 March 2020 to 03 May 2020

From 30 March 2020, this cohort of students will be given the opportunity to submit all assessment through our online delivery portal via RTOManager and Canvas and all the training will be delivered using the same Learning Management System. You will be sent all the login details and instructions how to use the system in your email by Friday, 27 March 2020. Any further questions or queries regarding logins can be sent to assessments@danford.edu.au

 

Student starting in the month of April 2020

You can still commence your course as usual. We might be conducting an interactive online induction and submission of assessment can still be done online. Danford College will keep you informed of when we will be resuming on campus face to face delivery.

 

YOUR CURRENT TIMETABLE AND HOLIDAY BREAK SCHEDULE

Such situation will affect your current timetable and term breaks (4 weeks of your term break will be brought forward during the outbreak). This adjustment in your term break is necessary so that you are able to complete your course within the expected duration as specified on your confirmation of enrolment (CoE) under the National Code 2018 Part D, Standard 9 and also under your visa condition/s with the (DHA) The Department of Home Affairs.

A new training plan will be forwarded to you with a new timetable and due dates (Please note that the duration of your term breaks will remain unchanged except the dates).

 

ASSESSMENT SUBMISSION

If under any circumstances, we are moving to online delivery, all classes will be held through our online learning platform (RTOManager and Canvas)

Attendance will be marked based on login and logout details on the online learning platform

 

Digital materials/resources for student are available online through RTOManager and Canvas.

 

All assessments must be submitted within due date of your new training plan. If any part of your unit/assessment involves physical presence and/or demonstration, it will be rescheduled, and you will be notified accordingly.

 

In such case, your login details will be sent to you.

 

LOG IN

It is very important to maintain regular routines and schedules for our students – helping them with self-discipline and time management and a sense of normality. Our trainers will be monitoring logins of all students during remote learning.

 

In the next few days, we will outline further details of the learning platforms that we will be using and our associated expectations for students and trainers.

Students should ensure that at the end of every day this week they have all the appropriate resources and technology.

 

TRAINER/ASSESSOR ACCESS AND SUPPORT DURING OUTBREAK

Student might be allocated a different trainer to answer their queries, accept and mark your assessment/s, but your timetable will be the same.

 

DANFORD COLLEGE OPENING AND CLOSING HOURS (9:00am to 5:00pm, Monday to Friday during outbreak)

Please note that Danford College is NOT closing its door for 4 weeks. The college will remain open with staff answering queries of students through phone or emails. We, however will not conduct any face to face classes on campus and will be using this time to ensure satisfactory levels of cleaning and sanitation to maintain good hygiene in all our campuses.

 

DEFERMENT OR SUSPENSION OF STUDY

If you have been affected by COVID-19 and you need to Defer or Suspend your studies, please apply by sending an email to admin@danford.edu.au

 

Deferment or suspension of study is available only under ‘Compassionate or compelling’ circumstances: These could include, but are not limited to:

  • serious illness or injury, where a medical certificate states that the participant was unable to attend classes
  • bereavement of close family members such as parents or grandparents (where possible a death certificate should be provided)
  • major political upheaval or natural disaster in the home country requiring emergency travel and this has impacted on the participant studies
  • a traumatic experience, which could include:
  • involvement in, or witnessing of a serious accident; or o witnessing or being the victim of a serious crime, and this has impacted on the overseas student (these cases should be supported by police or psychologists’ reports)

 

STUDENT SUPPORT SERVICES

A team of student support officers will be made available to all students to assist with their queries through phone calls and email.

 

COUNSELLING SERVICES

The registered counsellor will arrange for video call should they require help or where they are facing issues mentally with the spread of coronavirus

 

TUTION FEE PAYMENT

You are responsible for paying your fees on time. Keep your payment receipt as proof that you paid fees prior to or on the due date.

 

CRITICAL INCIDENT/CRISIS MANAGEMENT MEETINGS

A Critical Incident/Crisis Management Committee has been established and will regularly review and communicate proportionate responses and actions to be taken by Danford College.

 

The Critical Incident Team will have ongoing responsibility for:

  • Ensuring staff and students, authorities and services are kept informed in a timely and appropriate manner
  • Follow-up support services
  • Review and analysis of the response to the incident regarding the appropriateness in the circumstances, interests of the students, staff, family involved with Danford College
  • Appropriate services and assistance being engaged to assist with the management of the incident
  • Ensuring appropriate and timely documentation and reporting of the incident and the response to it
  • Confirming that all legal responsibilities of Danford College are considered and met.

 

RESUMING FACE TO FACE DELIVERY

 

Please note that we are planning to resume our normal classes as of 27 April 2020. The college will keep you updated during the term break about how we intend to deliver learning from 27 April 2020, either online or face-to-face. In the meantime, you can call (03) 9642 1667 for any enquiry, 9:00am to 5:00pm, Monday to Friday or send us an email at admin@danford.edu.au

 

FUTURE DEVELOPMENT

 

Depending on how the situation develops, we will adjust our course delivery and schedules so that students can continue their learning.

We are keeping the situation under daily review and we are adjusting our planning and actions as necessary. As COVID-19 cases expand globally and Danford College is taking the necessary steps to protect the health and safety of our students and staff community.

 

We are also reminding all our students of the need to take sensible precautionary measures, including not attending campus if you are feeling unwell with fever, cough, sore throat, runny nose or other symptoms of a respiratory infection.

 

We thank you sincerely for your continued support and cooperation during this outbreak.

 

Coronavirus hotline

If you suspect you may have the coronavirus disease (COVID-19) call the dedicated hotline – open 24 hours, 7 days.

 

Please keep Triple Zero (000) for emergencies only.

1800 675 398

contact us

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