BANKING SERVICES MANAGEMENT
The Banking industry provides a wealth of employment opportunities from bank tellers to investment bankers.
Banks or financial services organisations employ people in various types of financial and customer service roles.
Office and administrative support occupations make up the largest portion of jobs in the industry, while management, business & financial occupations also employ a significant number of employees in the banking industry.
Diploma of Banking Services Management (FNS50920)
OCCUPATIONS
Business Banking Manager, Bank Manager
DESCRIPTION
This qualification provides graduates with the skills and knowledge to work in the banking and finance sector. These include customer contact centers or retail and/or commercial financial services environments. Employees in these roles have autonomy in performing technical operations, are able to apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources.
CORE UNITS | |
---|---|
BSBINM401 | Implement workplace information system |
BSBMGT502 | Manage people performance |
BSBSMB420 | Evaluate and develop small business operations |
FNSCUS501 | Develop and nurture relationships with clients, other professionals and third party referrers |
FNSINC411 | Conduct work according to professional practices in the financial services industry |
ELECTIVE UNITS | |
---|---|
FNSSAM503 | Monitor market opportunities |
FNSSAM501 | Apply advanced selling techniques to selling of financial products and services |
FNSBNK502 | Manage services in a Business Transaction Centre |
FNSBNK402 | Align banking products with the needs of small business customers |
BSBCRT511 | Develop critical thinking in others |
BSBLDR521 | Lead the development of diverse workforces |
BSBLDR523 | Lead and manage effective workplace relationships |
Advanced Diploma of Banking Services Management (FNS60620)
OCCUPATIONS
Senior Sales Consultant, Lending Consultant, Lending Officer, Bank Administrators, Bank Senior Officers, Team Leader or Supervisor, Bank Managers.
DESCRIPTION
This qualification is designed to provide you with the skills and knowledge to apply for employment in roles in customer service and mid-level management in banking or other financial institutions, i.e. customer contact centers or retail financial services environments. At this level graduates are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues.
CORE UNITS | |
---|---|
BSBCUS501 | Manage quality customer service |
BSBMGT502 | Manage people performance |
BSBMGT605 | Provide leadership across the organisation |
BSBMGT608 | Manage innovation and continuous improvement |
BSBSMB409 | Build and maintain relationships with small business stakeholders |
FNSINC411 | Conduct work according to professional practices in the financial services industry |
FNSSAM601 | Monitor performance in sales of financial products or services |
FNSSAM602 | Identify and evaluate marketing opportunities in the financial services industry |
ELECTIVE UNITS | |
---|---|
FNSORG501 | Develop and manage a budget |
FNSPRM605 | Establish or review marketing, client services and supplier relationships |
FNSORG602 | Develop and manage financial systems |
FNSINC503 | Identify situations requiring complex ethical decision making |
BSBCRT611 | Apply critical thinking for complex problem solving |
BSBLDR601 | Lead and manage organisational change |