BANKING SERVICES MANAGEMENT
The Banking industry provides a wealth of employment opportunities from bank tellers to investment bankers.
Banks or financial services organisations employ people in various types of financial and customer service roles.
Office and administrative support occupations make up the largest portion of jobs in the industry, while management, business & financial occupations also employ a significant number of employees in the banking industry.
Diploma of Banking Services Management (FNS50922)
OCCUPATIONS
Business Banking Manager, Bank Manager
DESCRIPTION
This qualification is designed to reflect a range of the job roles with team and business result responsibilities in banking or other deposit taking institutions’ customer contact centres or retail and/or commercial financial services environments.
Individuals in these roles have autonomy in performing technical operations, apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources. They apply initiative to plan, coordinate and evaluate their own work and provide guidance to others.
CORE UNITS | |
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BSBLDR522 | Manage people performance |
FNSCUS511 | Develop and maintain professional relationships in financial services industry |
FNSCUS513 | Review business performance |
FNSFMK515 | Comply with financial services regulation and industry codes of practice |
FNSINC411 | Conduct work according to professional practices in the financial services industry |
ELECTIVE UNITS | |
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FNSBNK412 | Align banking products with the needs of small business customers |
FNSBNK511 | Manage banking and service strategy for small business customers |
FNSCUS512 | Monitor clients’ financial requirements |
FNSCRD513 | Promote client understanding of the role and effective use of consumer credit |
FNSCUS515 | Determine client financial requirements and expectations |
FNSFMB511 | Implement credit contracts in preparation for settlement |
FNSSAM512 | Assess market needs and identify opportunities for new financial products and services |
Advanced Diploma of Banking Services Management (FNS60622)
OCCUPATIONS
Senior Sales Consultant, Lending Consultant, Lending Officer, Bank Administrators, Bank Senior Officers, Team Leader or Supervisor, Bank Managers.
DESCRIPTION
This qualification is designed to provide you with the skills and knowledge to apply for employment in roles in customer service and mid-level management in banking or other financial institutions, i.e. customer contact centers or retail financial services environments. At this level graduates are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues.
CORE UNITS | |
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BSBESB404 | Market new business ventures |
BSBLDR522 | Manage people performance |
BSBLDR602 | Provide leadership across the organisation |
BSBOPS505 | Manage organisational customer service |
BSBSTR601 | Manage innovation and continuous improvement |
FNSINC411 | Conduct work according to professional practices in the financial services industry |
FNSSAM611 | Monitor performance of financial products and services in meeting client needs |
FNSSAM612 | Identify and evaluate marketing opportunities in the financial services industry |
ELECTIVE UNITS | |
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FNSORG501 | Develop and manage a budget |
FNSPRM605 | Establish or review marketing, client services and supplier relationships |
FNSORG602 | Develop and manage financial systems |
BSBAUD601 | Establish and manage compliance management systems |
BSBCRT611 | Apply critical thinking for complex problem solving |
BSBLDR601 | Lead and manage organisational change |