BANKING SERVICES MANAGEMENT

The Banking industry provides a wealth of employment opportunities from bank tellers to investment bankers.

Banks or financial services organisations employ people in various types of financial and customer service roles.

Office and administrative support occupations make up the largest portion of jobs in the industry, while management, business & financial occupations also employ a significant number of employees in the banking industry.

Diploma of Banking Services Management (FNS50920)

CRICOS CODE 103048E
COURSE DURATION52 weeks (include 12 weeks holiday)
ELECTIVE HOURS800 hours
COURSE FEES$9,000
MATERIAL FEESN/A*
DIGITAL ACCESS FEES$100*
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OCCUPATIONS

Business Banking Manager, Bank Manager

DESCRIPTION

This qualification provides graduates with the skills and knowledge to work in the banking and finance sector. These include customer contact centers or retail and/or commercial financial services environments. Employees in these roles have autonomy in performing technical operations, are able to apply solutions to a range of often complex problems, and research, analyse and evaluate information from a variety of sources.

CORE UNITS

BSBINM401 Implement workplace information system
BSBMGT502 Manage people performance
BSBSMB420 Evaluate and develop small business operations
FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers
FNSINC411 Conduct work according to professional practices in the financial services industry

ELECTIVE UNITS

FNSSAM503 Monitor market opportunities
FNSSAM501 Apply advanced selling techniques to selling of financial products and services
FNSBNK502 Manage services in a Business Transaction Centre
FNSBNK402 Align banking products with the needs of small business customers
BSBCRT511 Develop critical thinking in others
BSBLDR521 Lead the development of diverse workforces
BSBLDR523 Lead and manage effective workplace relationships
* Digital access refers to your learning resources and assessments via our learning management system.

Advanced Diploma of Banking Services Management (FNS60620)

CRICOS CODE 103049D
COURSE DURATION52 weeks (include 12 weeks holiday)
ELECTIVE HOURS800 hours
COURSE FEES$10,000
MATERIAL FEESN/A*
DIGITAL ACCESS FEES$100*
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OCCUPATIONS

Senior Sales Consultant, Lending Consultant, Lending Officer, Bank Administrators, Bank Senior Officers, Team Leader or Supervisor, Bank Managers.

DESCRIPTION

This qualification is designed to provide you with the skills and knowledge to apply for employment in roles in customer service and mid-level management in banking or other financial institutions, i.e. customer contact centers or retail financial services environments. At this level graduates are expected to apply specialist skills and knowledge in a range of situations to deal with complex situations and issues.

CORE UNITS

BSBCUS501 Manage quality customer service
BSBMGT502 Manage people performance
BSBMGT605 Provide leadership across the organisation
BSBMGT608 Manage innovation and continuous improvement
BSBSMB409 Build and maintain relationships with small business stakeholders
FNSINC411 Conduct work according to professional practices in the financial services industry
FNSSAM601 Monitor performance in sales of financial products or services
FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

ELECTIVE UNITS

FNSORG501 Develop and manage a budget
FNSPRM605 Establish or review marketing, client services and supplier relationships
FNSORG602 Develop and manage financial systems
FNSINC503 Identify situations requiring complex ethical decision making
BSBCRT611 Apply critical thinking for complex problem solving
BSBLDR601 Lead and manage organisational change
* Digital access refers to your learning resources and assessments via our learning management system.

Taking Advanced Diploma of Banking Services Management at Danford College has enhanced further my understanding of professional practices and the evolution of the financial industry. This course filled a big gap in my previous financial management studies and elevated my professional capacity to be competent in the real world, whether as part of the professional workers in any financial institution, or managing my own business, thru its defined, simulated and realistic approach assessments.

Marvel Nayon (Philippines)
Diploma of Banking Services Management

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