A world of business opportunity is yours with Danford’s tailored business programs.
Discover the skills and knowledge to provide expert business support. From
technical expertise to providing professional service, Danford College prepares you for excellence in business.
Certificate III in Business (Customer Engagement) (BSB30120)
Medical Receptionist, Records Clerk, Administrative Assistant, Customer Service Representative, Medical Secretary
This qualification will build your skills and knowledge to be able to deliver service in a variety of Business Services job roles.
Once qualified graduates will be able to carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. You will develop competencies to use sound judgment and relevant theoretical knowledge providing technical advice and support to a team.
|BSBCRT311||Apply critical thinking skills in a team environment|
|BSBPEF201||Support personal wellbeing in the workplace|
|BSBSUS211||Participate in sustainable work practices|
|BSBTWK301||Use inclusive work practices|
|BSBWHS311||Assist with maintaining workplace safety|
|BSBXCM301||Engage in workplace communication|
|BSBOPS305||Process customer complaints|
|SIRXCEG002||Assist with customer difficulties|
|BSBOPS304||Deliver and monitor a service to customers|
|SIRXCEG005||Maintain business to business relationships|
|BSBESB401||Research and develop business plans|
|BSBWRT311||Write simple documents|
|BSBTEC301||Design and produce business documents|
Diploma of Business (Compliance) (BSB50120)
Executive Officer, Business Development Manager, Project Consultant, Compliance Manager (Local Government), Office Manager, Business Sales Team Leader, Administrator, Corporate Services Manager, Administration Manager (Local Government), Evaluation, Records Management Coordinator, Team Leader, Procurement Officer, Unit Leader, Project Coordinator, Administration Manager, Customer Service Manager, Procurement and Contract Manager, Records Manager, Environmental Compliance Officer (Local Government)
This qualification provides you with the skills and knowledge to work in a variety of Business Services job roles including frontline management accountabilities.
Once qualified graduates will have the skills and knowledge to carry out moderately complex tasks in a specialist field of expertise that requires business operations skills.
|BSBCRT511||Develop critical thinking in others|
|BSBFIN501||Manage budgets and financial plans|
|BSBOPS501||Manage business resources|
|BSBSUS511||Develop workplace policies and procedures for sustainability|
|BSBXCM501||Lead communication in the workplace|
|BSBAUD513||Report on quality audits|
|BSBAUD514||Interpret compliance requirements|
|BSBAUD515||Evaluate and review compliance|
|BSBLEG522||Apply legal principles in contract law matters|
|BSBHRM525||Manage recruitment and onboarding|
|BSBOPS503||Develop administrative systems|
|BSBLDR522||Manage people performance|